FAQ

How do I login to the queue-system?

On our site go to the page Join the Queue. 
Click on the Apply button, on the page where you can register to the queue you can login from the top right part of the page.
Use your child's personal number as username and the password sent to your e-mail when you did the registration.

How do I change my information in the queue-system?

On our site go to the page Join the Queue. 
Click on the Apply button, on the page where you can register to the queue you can login from the top right part of the page.
Use your child's personal number as username and the password sent to your e-mail when you did the registration.

I have lost my password to login to the queue.

On our site go to the page Join the Queue. 
Click on the Apply button, on the page where you can register to the queue you can login from the top right part of the page.
Use your child's personal number as username and click Forgot password.

What is my child's queue status?

Your child's queue position is held by the date you entered them into our queue. The only thing that can affect this position is sibling priority. We adhere to a policy that does not permit us to release queue positions.

Can I apply from outside of Sweden?

Yes, if you are the appropriate age, plan to move to Sweden and have the Swedish personal number necessary for the registration.

Does it cost anything to attend your school?

No, it does not cost anything to attend our schools. There are no tuition fees. Funding comes from the "skolpeng" or school subsidy, allocated to schools that are approved by Skolverket, the Swedish National Agency for Education.

In the unlikely event that I wish to make a complaint, how can I do this?

As we work together to create the right school environment in the best interests of our students, it is essential that there is a close and trusting relationship between each school and its parents.  

Where there is a complaint which the mentor teacher or Head of Year is unable to resolve, the next step is for the Assistant Principal or Principal to look into the matter.  

If a satisfactory solution cannot be reached within the school, complaints should then be addressed to the “Huvudman” - the organization behind the school - which is Internationella Engelska Skolan I Sverige AB. These complaints can be referred to our Academic Manager, Mr. Damian Brunker via e-mail damian.brunker@engelska.se or by letter to: Mr. Damian Brunker, Internationella Engelska Skolan, Huvudkontoret, Nytorpsvägen 5A, 183 53 Täby.  

Any complaints will be investigated in a factual and objective manner after hearing from the school, parents and students involved.